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Challenges, rewards to utilities offering energy audit program Few energy-saving measures are more cost-effective to consumers than an energy audit. For utilities, energy audits are a steppingstone to reducing energy use during peak hours, not to mention a great way to build customer relation- ships. Still, most utilities—especially small, understaffed power providers— haven’t taken the step of setting up their own audit program. Many utility Web sites include links to online self-audits, like Touchstone’s Home Energy Saver. But energy- savvy consumers who have already visited such sites realize that these programs are merely a good starting point. There is no replacement for a professional armed with knowledge of thermodynamics and construction techniques, an infrared camera, blower doors and a comprehensive audit process. Member services representatives should have a few of these resources, along with the names of trusted contractors on speed dial. If not, you can find them through Energy Star Partners or the Residential Energy Savers Network (RESNET). Winning over consumers The trouble is, from a customer service standpoint, anyone with a computer and an Internet connection can find these resources with little or no help. Wouldn’t it be great if you could offer your customers a unique service—an on-staff energy auditor, someone who understands how and when they use energy, and what they pay for it? Nothing builds consumers’ trust like having an energy champion on the utility staff, said Western Energy Services Manager Ron Horstman. “Trust translates into more support for programs like demand response and demand-side management, and greater customer participation,” he observed. “When a utility has shown ratepayers that it is looking out for their best interests, half the job of selling a new program is done.” Horstman added that a utility energy audit program can poten- tially stimulate local economic development. Audits lead to jobs for contractors installing energy-efficiency upgrades. Small businesses that improve their energy-efficiency benefit from lower operating costs. “And the utility benefits from serving a stable community, not to mention the good will,” he said. No utility approach Clearly, having a trained energy auditor on staff has many advantages for a utility. Unfortunately, there are almost as many obstacles to finding the right training. Part of the challenge, noted Horstman, is that there are so many facets to measuring a building’s energy use. “Construction, how all the systems and appliances work, both individually and integrated, the occupants’ needs all come into it,” he said. “I’ve been doing energy audits for 25 years and I’m still learning.” Another problem is that there is no standard certification—depending on the type of rating system, training can range from a few hours online to weeks in a classroom. “Also, each Energy Services Bulletin August 2009 3 Jean Eells, The E Resources Group, far left, conducts energy auditor training sponsored by Corn Belt Power Cooperative for its member co- ops. From left to right: Norm Fandel, Midland Power Cooperative; Dan Huffman, Grundy County REC; and Larry Beilke, Humboldt County REC. (Photo by Corn Belt Power Cooperative) rating system approaches the audit differently,” said Horstman, “and no system specifically represents the utility point of view.” A utility-based energy auditor is uniquely qualified to explain to consumers how rate schedules and demand charges affect their bills, and how time-of-use rates can them save money. Each of these areas offers customers opportunities to change their energy use—and utility bills—for the better. Utilities can also use audits to help entities like school districts or hospital systems aggregate energy purchases to save money. Systems, training choices Despite the fact that there is no utility-based energy auditing system, there are still many programs that offer useful training. The widely-used Home Energy Rating System (HERS) measures energy efficiency in both new and existing homes. “This inspection gives the homeowner a ‘miles-per-gallon’ assessment of the house, and is often used to determine payback for energy- efficiency upgrades,” said Horstman. The Association of Energy Engineers offers a Certified Energy Manager (CEM) program, which See ENERGY AUDIT PROGRAM page 4PDF Image | Ox Mountain Landfill gas-to-energy (LFG) plant
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